Remote IT support

Our business goals are derived from experience with dealing with all sizes of networks, even those who only have one system.  Our feelings are that everyone is equal and they should also be able to take full advantage of the latest technologies.  All businesses large or small require the same amount of priority and devotion to their IT issues and should not be segregated by sector, size and price. We deliver this by providing top level support without the high price tag.

The main reasons small businesses do not have dedicated IT support which protect and sustain business growth are:

1. Knowledge and awareness of what is available and how it could advance and protect their systems.
2. Costs ?  This is always assumed to be too expensive before it has even been considered.
3. Why ?  Our systems are working why should we change them.
4. Onsite visits? An excuse to charge customers and also systems will be down.

    

   This was the starting block which we developed our business around.

    

   In the real world no Server or PC is 100% perfect 100% of the time, otherwise we would never need to replace them or require dedicated IT support. IT Medic (South West) offers all present and future customers a complete IT support service that is extremely affordable as it is carried out remotely.  Many of the normal charges and overheads other support companies need to cover are not required by us. 

    

   The support we provide can be instant.  After contacting us for support we will provide you with our  unique six digit support code (256 bit encription, secure point to point connection) the code can be only used within "Pay As Yo Go Support" webpage for all PAYG requests.  Within this page you can purchase a support ticket through multiple methods of payment.

    

   Whether it's Pay as You Go or Contracted  our remote support service will allow our technicians to quickly, securely and efficiently connect to your server or desktop and resolve the problem instantly.  Many of our support requests are to demonstrate how to do things, which saves the end user time.

    

   As part of a Contracted service our technicians can daily, weekly, monthly and yearly monitor and maintain your systems.  Spotting things before they happen can not only make the repair or resolving seamless, but also saves massive costs, including preventing downtime of the system.

    

   Contracted support requests can use the pin code box within this main page, this increases the time to request support and they do not need to purchase any vouchers.

    

   

    

    

   The images below are a small element of proof that your system's will at some point fail or crash.  Our remote contracted service with continuous monitoring will help to prevent these happening.